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SECURE PORTAL
FAQ's
Our health service is part of a Primary Health Organisation (PHO) and we would like you to enrol. Enrolment means you plan to get most of your ongoing health care here and, together, we plan to meet your health needs. You will still get the same health services you get from us now. In addition, we will be working with our network of
health professionals to improve the health of everyone enrolled with us.
________________________________________________________
Q: What is the National Health Index?
A: The National Health Index has been part of the New Zealand health system for
many years. The number is usually allocated to you at birth. The National Health Index holds information on:
• names and addresses
• ethnicity, date of birth, date of death and gender
• New Zealand residency status.
________________________________________________________
Q: Why is the National Health Index number used?
A: It helps to avoid the health information of people with the same name or with similar names getting mixed up.
It allows health professionals involved in your care to share health information without using your name and address. This protects your privacy.
________________________________________________________
Q: Who can read my National Health Index information?
A: Only health agencies that are involved in providing health services can read
and use your National Health Index information. The New Zealand Health Information Service, which is part of the Ministry of Health, manages and maintains the National Health Index under the guidance of the Health Information Privacy Code 1994. If you would like more information, a National Health Index brochure is available from the New Zealand Health Information Service:
Address: PO Box 5013, Wellington
Telephone: (04) 922-1800
Fax: (04) 922-1899
Email: information@nzhis.govt.nz
Website: http://www.nzhis.govt.nz
________________________________________________________
Q: What happens to my health information?
A: When you enrol with a Primary Health Organisation your health information will still be kept with your health service or doctor. To ensure you get the best possible health care, your GP or nurse may send some of your health information to other health
professionals who are directly involved in your health care.
________________________________________________________
Q: Why do you want to know about my ethnicity?
A: For a number of reasons some ethnic groups have poorer health than others and are missing out on health care. Primary Health Organisations need to know the ethnic group of people enrolled with them so that services can be arranged to meet their needs.
________________________________________________________
Q: Can I see my enrolment details and medical notes to check and change, if necessary, the information held about me?
A: Yes – ask about this at reception. All of your enrolment and health information will be collected, stored and used under the guidance of the Privacy Act 1993 and the Health
Information Privacy Code 1994.
________________________________________________________
Q:What is the Health Information Privacy Code 1994?
A:This code was prepared by the Privacy Commissioner in 1994 to ensure that your privacy is protected. The code is enforceable by law. Your health service may have copies of the Health Information Privacy Code Fact Sheets. If not, you can get them
from the Privacy Commissioner:
Address: PO Box 466, Auckland
Telephone: call free 0800 803 909
Fax: (09) 302 2305
Email: privacy@iprolink.co.nz
Website: www.privacy.org.nz
________________________________________________________
Your rights
You have rights when you receive health or disability services whether you pay for them or not. If you would like to find out more about your rights, or if you have any complaint about the care you receive, you can get help from your local advisory service and Health and Disability Commissioner:
• by phoning 0800 11 22 33
• or you can visit the Health and
Disability Commissioner’s website at www.hdc.org.nz
• or you can email hdc@hdc.org.nz
Primary Health Organisations are not allowed to refuse to enrol you because you have poor health or require more health care. If you feel you have been unfairly refused enrolment, contact your local District Health Board. All Primary Health Organisation enrolments must comply with the Human Rights Act 1993.
To find out about the other Primary Health Organisations in your area,
contact your local District Health Board.
Our health service is part of a Primary Health Organisation (PHO) and we would like you to enrol. Enrolment means you plan to get most of your ongoing health care here and, together, we plan to meet your health needs. You will still get the same health services you get from us now. In addition, we will be working with our network of
health professionals to improve the health of everyone enrolled with us.
________________________________________________________
Q: What is the National Health Index?
A: The National Health Index has been part of the New Zealand health system for
many years. The number is usually allocated to you at birth. The National Health Index holds information on:
• names and addresses
• ethnicity, date of birth, date of death and gender
• New Zealand residency status.
________________________________________________________
Q: Why is the National Health Index number used?
A: It helps to avoid the health information of people with the same name or with similar names getting mixed up.
It allows health professionals involved in your care to share health information without using your name and address. This protects your privacy.
________________________________________________________
Q: Who can read my National Health Index information?
A: Only health agencies that are involved in providing health services can read
and use your National Health Index information. The New Zealand Health Information Service, which is part of the Ministry of Health, manages and maintains the National Health Index under the guidance of the Health Information Privacy Code 1994. If you would like more information, a National Health Index brochure is available from the New Zealand Health Information Service:
Address: PO Box 5013, Wellington
Telephone: (04) 922-1800
Fax: (04) 922-1899
Email: information@nzhis.govt.nz
Website: http://www.nzhis.govt.nz
________________________________________________________
Q: What happens to my health information?
A: When you enrol with a Primary Health Organisation your health information will still be kept with your health service or doctor. To ensure you get the best possible health care, your GP or nurse may send some of your health information to other health
professionals who are directly involved in your health care.
________________________________________________________
Q: Why do you want to know about my ethnicity?
A: For a number of reasons some ethnic groups have poorer health than others and are missing out on health care. Primary Health Organisations need to know the ethnic group of people enrolled with them so that services can be arranged to meet their needs.
________________________________________________________
Q: Can I see my enrolment details and medical notes to check and change, if necessary, the information held about me?
A: Yes – ask about this at reception. All of your enrolment and health information will be collected, stored and used under the guidance of the Privacy Act 1993 and the Health
Information Privacy Code 1994.
________________________________________________________
Q:What is the Health Information Privacy Code 1994?
A:This code was prepared by the Privacy Commissioner in 1994 to ensure that your privacy is protected. The code is enforceable by law. Your health service may have copies of the Health Information Privacy Code Fact Sheets. If not, you can get them
from the Privacy Commissioner:
Address: PO Box 466, Auckland
Telephone: call free 0800 803 909
Fax: (09) 302 2305
Email: privacy@iprolink.co.nz
Website: www.privacy.org.nz
________________________________________________________
Your rights
You have rights when you receive health or disability services whether you pay for them or not. If you would like to find out more about your rights, or if you have any complaint about the care you receive, you can get help from your local advisory service and Health and Disability Commissioner:
• by phoning 0800 11 22 33
• or you can visit the Health and
Disability Commissioner’s website at www.hdc.org.nz
• or you can email hdc@hdc.org.nz
Primary Health Organisations are not allowed to refuse to enrol you because you have poor health or require more health care. If you feel you have been unfairly refused enrolment, contact your local District Health Board. All Primary Health Organisation enrolments must comply with the Human Rights Act 1993.
To find out about the other Primary Health Organisations in your area,
contact your local District Health Board.
