Urgent Same day care

Our Role:

Te Tai Tokerau PHO supports general practices  to meet their contractual obligations to provide urgent same-day access to services for to their enrolled and casual Patients.

About the service:

Whilst many health care issues can be managed by making appointments, in advance, to see a GP or Nurse there are occasions when same day appointments are necessary.  Urgent care can be especially problematic as there is no Emergency Department (ED) in the mid or far north, with the nearest ED being at Whangarei Hospital.

All Te Tai Tokerau general practices have systems to manage urgent demand and requests for same-day appointments.  All general practices commit to providing timely access to care including those requiring same-day appointments.

Eligibility for the service:

Any person requiring urgent care should contact their GP Clinic, by telephone, and request a same day appointment.  General practice clinics utilise different systems to assess urgency and patients should be confident to be guided through the process by the practice team.

 How to Access the service:

Residents of the mid and far north, and Hokianga:

Call the usual number for your GP Practice.

Visitors to the mid and far north, and Hokianga:

Use this website to look up the nearest general practice to your location.

In some areas general practices share an on-call system so you may be asked to call an alternative number depending on which practice is seeing casual patients that day.

 Other Services:

Emergencies – call 111 and ask for an ambulance if you have any of the following:

  • Suspected heart attack
  • Suspected stroke
  • Serious head injury
  • Serious accident

Always phone 111 if someone is seriously ill or injured and their life is at risk.

General health advice:

Healthline is available 24/7 providing medical advice – 0800 611 116

Mental Health Emergency:

Either call 111 for and ambulance or call 0800 112 334 for the on call mental health team.